Airport Transfers – Frequently Asked Questions
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This FAQ aims to address common questions regarding our airport transfer service, such as where and when to meet your driver, luggage allowances, waiting times, payment options, and how bookings and cancellations work.
No, anyone can use our service. Just fill out your booking form.
Our prices are per car: New, comfort air-conditioned Sedan Car (up to 4 Persons), Luxury Van (up to 7 Persons), Luxury Minibus (up to 15 persons), Coach Bus (up to 50 persons)
Our driver will be waiting for you in the arrival hall holding a sign with your name on it.
We will check the flight status on that day and meet you accordingly.
Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.
Yes, you may pay the driver cash at the time of drop-off.
Yes, you may pay by credit/debit card at the time of drop-off. (We recommend to keep cash in case of POS internet connection failure)
Yes, you can make a booking by text message on WhatsApp.
Yes, we will confirm your booking in less than a minute.
If you don’t receive an email from us:
Check your spam as it may have dropped in there by mistake.
Make sure you are checking the right email account.
The earlier the better. However, 24 hours would be recommended. If you are making a last minute booking, it is best to call us for confirmation.
Yes, you can cancel a booking. A notice of at least 48 hours prior to your scheduled arrival is required. For more information please read our Cancelation Policy.
Yes, we provide 24hr service for all the bookings.
Our Comfort Sedan (up to 4 passengers) fits 3 standard checked suitcases (max. 63cm x 36cm x 21cm each). Our Premium Van (up to 7 passengers) fits 7 standard checked suitcases of the same size. If you’re travelling with additional or oversized luggage such as golf clubs, surfboards, or ski equipment, please let us know in advance so we can arrange the right vehicle.
Complimentary waiting time depends on your pickup location: 45 minutes for airport pickups, 30 minutes for seaport or train station pickups, and 15 minutes for hotel or apartment pickups. Waiting time starts counting from your scheduled pickup time.
Extra waiting time can be arranged, subject to driver availability, and is charged in 15-minute increments: €6 for a sedan, €9 for a minivan, €12 for a minibus, and €15 for a coach bus.
If you’re not at the pickup location by the end of your complimentary waiting time, the trip is marked as a Customer No-Show and no refund is issued. Before this happens, your driver will try to reach you by text, WhatsApp, Viber, or phone call, so please make sure your contact details are correct at booking.
Yes, please provide your flight number when booking. We use it to track your flight, so your driver adjusts the pickup time automatically if your flight is delayed or arrives early.
For airport or seaport pickups, we notify you of the exact meeting point (e.g. Arrivals Hall) by email in your booking confirmation.
Your driver picks you up from your hotel, apartment, or port at the address you provide when booking.
Yes, you can select your preferred vehicle type when booking — sedan, van, minibus, or coach bus — depending on your group size and preferences.