Terms & Conditions
Definitions And General Statements
The service provider is Athens Cabs.
The customer is the person who accepts any offer of service from the service provider.
The passenger is the person travelling or in the case of a group of people, the lead person named on the booking form.
The service is the transportation service that the service provider and the customer agree.
Athens Cabs online booking form is the document which outlines details of the booking and comprises part of the email acknowledgement sent to the customer confirming the service if requested.
The booking confirmation is the email sent to confirm the booking.
The booking is the request for transportation from the customer.
It should be noted that this document outlines the conditions relevant to both private driver transfers, airport transfers and private tour transfers.
Complimentary Waiting Time Policy
The driver will be waiting at the pick-up point at the time scheduled in the booking order.
The customer must make sure that he shows up on time to avoid being charged for extra waiting time.
The service provider offers the following complimentary waiting times, depending on the type of transfer booked:
Pickup from:
Airport: 45 minutes
Seaport, Train Station: 30 minutes
Hotel, Apartments: 15 minutes
The complimentary waiting time starts counting from the scheduled pickup time.
Extra Waiting time Policy
Extra waiting time is defined as an amount of time in addition to the complementary waiting time offered by the service provider for which the customer asks the driver to wait for them.
If customer request an extra waiting time and the assigned driver can accommodate this, an extra fee will be charged to customer for every 15 minutes of extra waiting time, as follows:
For a Sedan car-type : EUR € 6.00 / 15 min
For a Minivan car-type : EUR € 9.00 / 15 min
For a Minibus car-type : EUR € 12.00 / 15 min
For a Coach Bus rentals : EUR € 15.00 / 15 min
The service provider does not charge any additional commissions to these fees.
Customer No-Show Policy
Customer No-Show is defined as a passenger not being at the pickup location by the end of the complimentary waiting time.
The pickup location is defined as the place where the customer has asked to be picked up from.
In case of airport/seaport pickup, the service provider notifies the customer via the booking confirmation email the exact pickup location (i.e. Arrivals hall, Departure hall, etc.).
In the occasions where the customer fails to appear at the pickup location by the end of their complementary waiting time, the transfer is marked as a “Customer No Show”
In this case no amount is refunded to the customer.
If the customer are not at the pickup location at the scheduled pickup time, the driver will try to contact the customer via text/Whatsapp/Viber or Mobile phone call.
During The Journey
The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the safety of the other passengers or themselves. If the driver believes also that the passenger’s actions could cause damage to the vehicle they can also refuse to carry the passengers.
The lead customer on the booking form will be responsible for the behaviour of all passengers in the car.
Eating, drinking and/or smoking in the cars are not permitted.
In the unlikely event that the vehicle is soiled by any passenger during the journey the customer will be invoiced up to EUR € 50.00 to cover cleaning costs. The customer will also be liable for any loss of earnings incurred by the driver for the period of time that the vehicle was not fit for use by other customers. We encourage our drivers to be reasonable with our customers when determining the invoice value for soiling charges.
The driver is not allowed to carry more passengers than the legal number stated on the vehicle license plate and will refuse any requests by the passengers to do so.
Force Majeure
Neither party shall be deemed in breach of the contract or liable to the other for delay or failure to perform its obligations under the contract if the delay or failure results from force majeure.
If a party is affected by force majeure then neither party will be entitled to any payment from the other for any costs or expenses incurred as a result.
The service provider will make every effort to provide a service with minimum inconvenience. However, circumstances beyond the control of the service provider may prevent execution of the service. The following are examples of such circumstances and will be interpreted as force majeure but these examples are not an all-inclusive list:
Motor accidents causing traffic delays
Restricted vehicular access and road works [symbol] exceptional or severe weather conditions
Complying with legal requests
Ash clouds or any other natural occurrence
Industrial action
Vandalism or terrorism
Extraordinary changes to flight status.
The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed times stated on the booking form. The service provider, as stated, will not incur any liability or consequential losses whatsoever in the event of any delay due to causes beyond its control.
Lost Property
Any property found in a vehicle will be passed to the local police station by the end of the drivers shift.
If the customer claims he has left property in a vehicle but the service provider is subsequently unable to locate the property, the service provider accepts no responsibility for the missing property or its replacement.
Responsibilities And Liabilities
The service providers contract of conveyance with the customer and the passengers commences at the point the passengers enter the vehicle and all the doors are in a closed position.
The contract of conveyance terminates at the point all of the passengers have vacated and physically moved away from the vehicle.
Whilst the contract of conveyance is valid passengers are covered by the vehicles motor insurance policy.
Passengers who request assistance from the driver either to enter the vehicle or to vacate the vehicle do so at their own risk and should be aware that the driver will have no public liability insurance. This is not a legal requirement for private hire drivers.
It is the passenger’s responsibility to ensure that the driver’s actions are not putting the passenger at risk of injury outside the service provider’s responsibility of conveyance.
The service provider accepts no responsibility for any damage caused to a passenger’s personal property either when loading or unloading items from the vehicle or during any stage of the journey. All property is conveyed at the passengers own risk and is not covered by any of the service provider’s insurance policies. It is the passenger’s responsibility to ensure that his property is packed, stored, and transported to avoid the goods sustaining any damage.
It is the passenger’s responsibility to refuse any assistance from the driver if they believe that there is a risk to either themselves or their property.
If a passenger does not refuse the assistance being offered by the driver then the driver is not liable or responsible in any way for any personal injury claims or damage to their property.
Drivers are not legally permitted to enter a customer’s personal dwelling even when they are assisting and will refuse requests to do so. They are permitted to take the items to either the front or back door of a customer’s dwelling.